- Effective Date: September 4, 2025
Thank you for shopping with Salmonza! This Shipping Policy explains how we handle order processing, shipping, and delivery of your purchases.
Order Processing
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All orders are processed within 1–2 business days after payment is confirmed.
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Orders placed on weekends or public holidays will be processed on the next business day.
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You will receive a confirmation email once your order has been processed and shipped.
Shipping Rates
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United Arab Emirates (UAE): We offer free standard shipping on all orders above AED 200. Orders below AED 200 will have a flat shipping fee of AED 20.
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International Shipping: Rates are calculated at checkout based on your delivery location and chosen shipping method.
Delivery Times
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Within UAE: 2–5 business days.
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GCC Countries (Saudi Arabia, Qatar, Kuwait, Oman, Bahrain): 5–10 business days.
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International Orders: 7–15 business days, depending on destination and customs clearance.
Please note: Delivery times are estimates and may vary due to customs delays, courier handling, or factors beyond our control.
Order Tracking
Once your order is shipped, you will receive an email with tracking details. You can use this link to monitor your shipment’s progress.
Customs and Duties (International Orders)
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International orders may be subject to customs duties, taxes, or import fees charged by your country.
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These charges are not included in our prices and are the customer’s responsibility.
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Customs policies vary; please check with your local customs office for details before placing an order.
Delays and Issues
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We are not responsible for shipping delays caused by natural events, customs clearance, courier issues, or incorrect addresses provided at checkout.
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If your package is delayed or lost, please contact us at salmonzaofficial@gmail.com with your order number, and we will assist you in resolving the issue.
Return Shipping
If you return a product under our Refund Policy, return shipping costs are the customer’s responsibility unless the product arrived damaged or incorrect.
Contact Us
For any questions about shipping, please contact:
Email: salmonzaofficial@gmail.com
Business Address: Sharjah, United Arab Emirates
Phone Number: +92 (314228527